Privacy Policy

Who we are

DetachNReset is a Texas-based contractor that removes and reinstalls residential and commercial solar panels around roof replacement and repair work. Our mailing address is 8911 N Capital of Texas Highway Suite 4200, Austin, TX 78759, and you can reach us at start@detachnreset.com.

Information we collect

When you use this site or request a quote, we may collect:

• Contact details: first and last name, email address, phone number, and company name when you tell us you are a roofer, contractor, property manager, or installer
• Project details: the property address, roof type, panel count, system size, timeline, and any notes you provide
• Photos you upload of the roof and the solar system
• Messages you send us through the quote form, proposal chat, live chat, or email
• Basic technical data such as browser type, device, pages visited, and approximate location derived from your IP address

How we use your information

• To prepare and send quotes, proposals, and invoices
• To schedule and perform the detach and reset work
• To coordinate with your roofer, general contractor, or our subcontractors on your project
• To follow up about a request you submitted and answer your questions
• To improve the website and understand how visitors use it
• To meet legal, tax, and recordkeeping obligations

Analytics and cookies

We use Google Analytics and Google Tag Manager to measure site traffic, PostHog for product analytics, and Tawk.to to run the live chat widget. These services set cookies or similar identifiers in your browser. You can block or delete cookies in your browser settings; parts of the site may work differently if you do.

Third-party services

Some features rely on outside providers. Google Maps powers address search and the project map, our email provider delivers quote, proposal, and invoice messages, and our hosting and database providers store the data behind this site. These providers process information only to deliver those services to us.

Photos and uploaded files

Photos you upload are stored in a private, access-controlled bucket and are used to scope, quote, and document your project. We may share them with the roofing partner or subcontractor assigned to your job. We do not publish your photos publicly without your permission.

How we share information

We do not sell your personal information. We share it only with the roofers, contractors, and service providers working on your project, with the vendors described above, and where required by law or to protect our legal rights.

Data retention

We keep quote requests, proposals, invoices, and project records for as long as needed to serve you and to satisfy our business, tax, and legal obligations. You can ask us to delete records that we are not required to keep.

Your choices

To make a request, email us at start@detachnreset.com.

• Ask for a copy of the information we hold about you
• Ask us to correct information that is wrong or out of date
• Ask us to delete your information where we are not required to keep it
• Unsubscribe from our emails using the link in any message we send

Where your information is handled

We operate in the United States, and the information you provide is processed and stored here. If you use the site from outside the United States, you understand that your information will be handled in the United States.

Changes to this policy

We may update this Privacy Policy as our services or the tools we use change. The date at the top of this page shows when it was last revised.

Contact

Questions about this policy? Email start@detachnreset.com or write to DetachNReset, 8911 N Capital of Texas Highway Suite 4200, Austin, TX 78759.